Helpful answers and honest guidance
Clear information to help you understand mediation — and support your children through separation or divorce.
Frequently asked questions
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Ask a questionMediation produces a Memorandum of Understanding that captures everything you've agreed. Once each party reviews it with independent legal advice, it can be turned into a legally binding separation agreement or contract — and many clients formalise it as a court-enforceable document.
Family and civil/commercial mediation are $250 per hour — and for family matters that fee is divided between the two parties, so you share one neutral professional rather than paying two legal teams. Child protection mediation is free (funded by government agencies). Fees are quoted upfront, and Heidi is flexible where cost is a genuine hardship.
Most matters resolve within a few sessions over several weeks — far faster than court, which can take months or years. The exact timeline depends on the complexity of the issues and how flexible both parties are.
Yes. Mediation is a private, without-prejudice process. What's discussed stays in the room and generally cannot be used in court, with limited exceptions such as safety concerns. That freedom is what lets everyone explore options openly.
A mediator is neutral and does not give either party legal advice. We recommend each person obtain independent legal advice before signing a final agreement, so you can be confident your rights are protected.
Absolutely. Secure Zoom mediation is available for all services, making it easy to participate from anywhere in the Greater Toronto Area — or from separate locations when meeting in person isn't comfortable.
Yes. Heidi is fluent in English and Persian (Farsi) and works with sensitivity to cultural differences — helping clients of diverse backgrounds feel understood and at ease.
Support for parents and children
Practical reading to help your children through separation and divorce — tap any topic to read more.
Co-parenting
When parents separate, one of the most important ways to protect children is to support a healthy co-parenting relationship. In Ontario family law, the focus is on the best interests of the child. In practical terms, this often means helping children maintain safe, stable, and loving relationships with both parents whenever possible.
Shared parenting does not always mean a perfect 50/50 schedule. It means both parents remain meaningfully involved in their children’s lives in a way that works for the family. Heidi can help parents create parenting arrangements that support stability, reduce conflict, and give children a clear sense that both parents remain committed to them.
After divorce or separation, the adult relationship changes, but the parenting relationship continues. This can be difficult, especially when there are hurt feelings, mistrust, or unresolved conflict. A helpful way to think about co-parenting is as a respectful working relationship where the shared goal is raising healthy, secure children.
Heidi helps parents move from emotional conflict toward practical structure. This may include creating clear arrangements for parenting time, decision-making responsibility, communication, school issues, holidays, travel, and how future disagreements will be handled. When expectations are clear, there is often less room for misunderstanding and conflict.
Successful co-parenting depends on consistency, respect, and clear boundaries. Keep communication focused on the children, and try to make messages brief, calm, and practical. Email, shared calendars, or co-parenting apps can help parents keep information organized and reduce unnecessary back-and-forth.
Avoid using children as messengers, asking them to take sides, or speaking negatively about the other parent in front of them. Children often see themselves as connected to both parents, so criticism of one parent can feel deeply personal to them. Even when co-parenting is difficult, protecting children from adult conflict is one of the most important things parents can do.
Co-parenting as a team does not mean parents have to agree on everything. It means they are willing to work together on the major issues that affect their children’s lives. Children feel more secure when they know that both parents support their well-being and are not asking them to choose sides.
Heidi can help parents define what teamwork will look like in real life. This may include shared expectations around homework, bedtime, screen time, discipline, medical care, extracurricular activities, and communication between homes. A clear parenting plan can help both parents feel more prepared and help children experience two homes that are separate but connected.
Helping children cope
Divorce or separation is a major life change for children. It is normal for them to feel sad, angry, confused, anxious, or even relieved, depending on the situation. What children need most is reassurance that the separation is not their fault and that they will continue to be loved and cared for.
Parents can help by listening calmly, validating their children’s feelings, and keeping adult issues away from them. Children do not need to know every detail of the separation. They need simple, honest reassurance and a clear understanding of what will happen next in their daily lives.
Routine is one of the most helpful tools for children adjusting to separation. When much of their world feels uncertain, predictable schedules, familiar school routines, activities, friendships, and family rituals can provide a sense of safety.
Transitions between homes can be especially sensitive. Small routines, such as packing together the night before, having a consistent goodbye, or keeping a familiar item in both homes, can help children feel more settled. Heidi can help parents design parenting schedules and transition plans that reduce stress and support the child’s age, personality, and needs.
In Ontario, the terms ‘custody’ and ‘access’ are now generally replaced by ‘decision-making responsibility’ and ‘parenting time.’ If a child refuses to spend time with one parent, the situation should be handled calmly and carefully. The refusal may be connected to anxiety, conflict between parents, a difficult transition routine, a child’s preferences, or concerns that need to be taken seriously.
Forcing the issue without understanding the cause can make things worse, but simply ignoring an existing agreement or court order can also create legal and practical problems. Heidi can help parents explore what may be behind the refusal and look for practical solutions, such as adjusting transitions, improving communication, changing the schedule, or involving appropriate child-focused professionals when needed. If there are safety concerns, those concerns should be addressed immediately and legal advice may be necessary.
Children deserve honesty, but the information should be age-appropriate. They need to know the practical things that affect them: where they will live, when they will see each parent, what will happen with school and activities, and what changes they can expect. They do not need adult details about financial disputes, infidelity, legal strategy, or personal grievances.
When possible, parents should agree on the message before speaking with the children. A simple, united explanation is often best: “We both love you very much. This is an adult decision, and it is not your fault. We will live in different homes, but we will always be your parents.” A calm and consistent message can help children feel safer during an uncertain time.
Understanding mediation
Family mediation is a private, structured process where a neutral mediator helps separating spouses or parents discuss issues and work toward agreement. Mediation can address parenting time, decision-making responsibility, child support, spousal support, property issues, communication, and other separation-related concerns.
Heidi does not take sides and does not make decisions for the parties. Instead, she helps guide the conversation, identify the issues, manage conflict, and explore practical options. Mediation may be a good fit if both people are willing to participate, provide necessary information, and work toward a resolution outside of court. It is not necessary to agree on everything before starting mediation; the process is designed to help people work through disagreement.
Court is sometimes necessary, especially where there are urgent safety concerns, refusal to disclose important information, or a need for enforceable temporary orders. However, the court process can be stressful, formal, time-consuming, and expensive. It also means that a judge, rather than the family, makes the final decision.
Mediation gives families more control over both the process and the outcome. It allows parents and spouses to discuss practical solutions in a private setting and to create arrangements that fit their specific family. By working with Heidi, clients can focus on reducing conflict, improving communication, and building agreements that are realistic for their children, finances, and daily lives.
The first step in family mediation is usually an intake or screening meeting. This gives each person an opportunity to speak privately with the mediator and helps determine whether mediation is safe and appropriate. Screening is especially important where there may be family violence, fear, intimidation, coercive control, or a significant power imbalance.
Once joint mediation sessions begin, Heidi helps identify the main issues to be resolved and sets a respectful structure for discussion. The first session may include topics such as parenting schedules, decision-making, support, property, communication, and what information needs to be exchanged. You do not need to have all the answers before starting. The purpose of the first session is to create a clear path forward and begin working toward practical, durable agreements.
These guides are general information, not legal advice. For guidance on your own situation, book a free consultation.